Privacy policy

PRIVACY POLICY

At Kate Essence – Clothing LTD, your privacy matters. We are committed to safeguarding the personal information you share with us and ensuring transparency in how we manage data across our operations. This privacy notice outlines how we collect, use, and protect your information when you visit our website or interact with our services.

1. Information We Collect

We collect personal data when you:

  • Browse our website
  • Create an account
  • Place an order
  • Sign up for our newsletter
  • Contact customer support

Types of data collected include:

  • Full name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment method details (tokenized; not stored by us)
  • Device information (IP address, browser type, OS)
  • Site usage data via cookies and similar technologies

We do not store complete credit card numbers or sensitive banking data. This is processed securely via third-party providers.

2. Purpose of Data Collection

Your data allows us to:

  • Process and confirm orders
  • Manage shipping and logistics
  • Provide updates and customer support
  • Prevent fraud and detect security risks
  • Optimize shopping experience
  • Customize offers and ads (if consented)
  • Comply with legal obligations

All data collection is based on the principles of necessity, security, and confidentiality.

3. Cookies and Tracking Technologies

We use cookies and third-party analytics tools to track user behavior and improve service performance. These include:

  • Functional cookies: Necessary for basic site operations
  • Performance cookies: Measure how guests use the site
  • Marketing cookies: Track behavior to personalize content

We utilize cookie-based tools like:

  • Google Analytics
  • Meta/Facebook Pixel

You can disable cookies in your browser settings. However, some features of our site may not function properly if cookies are disabled.

By continuing to use our website, you consent to the use of cookies as per this policy.

4. Marketing Communication

If you opt into our newsletter, we may send promotional content, product updates, or special offers through email.

You may unsubscribe at any time by clicking the unsubscribe link at the bottom of our emails or by contacting support@kateessence.com.

We never send unsolicited messages, and we respect your decision to opt-out at any moment.

5. Data Storage and Retention

All data is stored securely using encrypted cloud-based systems.

We retain collected personal information for up to 30 days after your purchase is completed. After this period, data is deleted, unless required by:

  • Legal obligations
  • Tax and compliance requirements
  • Security risk mitigation

If you initiate further communication or order activity, the data retention period will restart.

6. Data Sharing and Third Parties

Your information is not sold, rented, or transferred for commercial benefit outside Kate Essence.

We share personal data only with trusted third parties essential for order fulfillment. This includes:

  • Payment gateways
  • Shipping providers
  • Email marketing platforms (with consent)

All third parties are compliant with data protection regulations and contractually obligated to protect your data.

We do not allow third parties to use your data for their own marketing or any unrelated purposes.

7. Data Security

We apply industry-standard security measures including:

  • SSL encryption across our website
  • Firewall protection
  • Limited access to sensitive customer data
  • Regular platform monitoring

Despite best practices, no online transmission is 100% secure. That’s why we continually evaluate and update our protective protocols.

You are responsible for keeping your password and login credentials secure.

8. Your Rights

Depending on your location and applicable laws, you may have the right to:

  • Access a copy of your personal data
  • Correct inaccurate information
  • Request data deletion
  • Restrict or object to how your data is processed
  • Withdraw consent

To exercise any of these rights, contact us at support@kateessence.com

We will respond to verified requests in a timely manner, generally within 15 business days.

9. International Data Transfers

As our fulfillment servers and tools may operate internationally (including the UK and EU), your information may be transferred, processed, or stored outside of your residing country.

We ensure that all international transfers comply with applicable data protection laws, including the GDPR for EU-based users.

10. Children’s Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from anyone considered a minor by law.

If you believe a child has provided us with personal data, please contact us to request its removal.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technologies, or legal environment.

All changes take effect immediately upon posting on this page. It is your responsibility to check this section periodically.

Last updated: November 2025

12. Contact Us

For privacy-related concerns, data requests or more information, please email:

📧 support@kateessence.com

We are here to help and will respond promptly.