Shipping Policy
Shipping policy
last updated: 7 August 2025
this shipping policy outlines how Kate Essence handles the processing, shipping and delivery of orders placed through our online store.
processing times
orders are typically processed within 1 to 3 business days after payment is confirmed. during sales or high-demand periods, processing may take slightly longer.
shipping options and delivery times
we offer multiple shipping methods at checkout, including standard and express delivery. estimated delivery times vary depending on your location:
- uk standard shipping: 2 to 4 business days
- uk express shipping: 1 to 2 business days
- international shipping: 5 to 12 business days (depending on the country)
please note that shipping times are estimates and do not include processing times. delays caused by customs or local postal services are outside our control.
shipping costs
shipping fees are calculated at checkout based on the destination and chosen delivery method. occasionally, we may offer free shipping promotions—details will be announced on the website or via email.
order tracking
once your order has been shipped, you will receive a tracking number by email. you can use this number to track your parcel through the courier’s website.
lost or delayed shipments
if your order is significantly delayed or appears to be lost, please contact us through our support email. we will work with the shipping provider to resolve the issue as soon as possible.