Terms & Conditions

Terms & Conditions

last updated: 7 August 2025

by using the Kate Essence website and placing an order, you agree to the terms and conditions set out below. these terms apply to all users of the site, including browsers, customers and others accessing our store.

use of the website

by accessing or using our website, you confirm that you are at least the age of majority in your jurisdiction, or you have obtained permission from a parent or guardian. you agree not to use our site for any illegal or unauthorized purpose.

product availability

all products and prices are subject to change without notice. we reserve the right to discontinue any product at any time. while we make every effort to display accurate stock levels, availability may change during order processing.

pricing and payment

prices shown on the website are in the local currency and include applicable taxes unless otherwise stated. we reserve the right to correct any pricing errors. payment must be made at the time of purchase using accepted methods at checkout.

order confirmation

once you place an order, you will receive an email confirmation. this email does not guarantee acceptance of your order. we reserve the right to cancel or refuse any order for reasons including product availability, payment issues or potential fraud.

shipping and delivery

shipping times and fees are outlined in our shipping policy. we are not responsible for delays caused by external factors such as customs, postal delays or incorrect address information provided by the customer.

returns and cancellations

please refer to our return policy for details on how to request a return or cancel an order. items that do not meet our conditions for return may not be eligible for a refund.

accuracy of information

we strive to ensure all information on our website is accurate, complete and current. however, we are not responsible for any inaccuracies, omissions or typographical errors. content on the site may be updated at any time without notice.

intellectual property

all content, images, logos, and branding on the Kate Essence website are the intellectual property of vestoir or its content providers. they may not be copied, reproduced, or used without written permission.

limitation of liability

Kate Essence is not liable for any direct, indirect, incidental or consequential damages arising from your use of the website, your inability to use the site, or from any products purchased through the site. this includes, but is not limited to, loss of profits, data, or other intangible losses.

third-party links

our website may include links to third-party websites. we are not responsible for the content, terms, or privacy practices of those sites. we recommend reviewing their policies before interacting with them.

changes to the terms

we reserve the right to update or change these terms and conditions at any time. any changes will take effect immediately upon being posted on the website. continued use of the site constitutes acceptance of those changes.

contact

for any questions regarding these terms and conditions, please contact us at: support@kateessence.com